Case Studies & Customer References

Solutions Overview


Customer Quotes & Testimonials

Client List

Case Studies

 

Customer Quotes

Nothing says more about a company than satisfied customers.  There is a reason why we have a 98%* customer approval rating of A or B (on an A-F letter grade scale), and we're growing over 40% annually, our people! VNS is, and always has been a SERVICE company, and a service company is nothing without talented people. Here's what a few customers had to say about us:

RETAIL STORE (Clovis): "I want to thank you for your help and service...Not only was the staff friendly but very helpful as well. I had nothing but problems with a different company trying to get the Valcom speaker installed and when I called Valley Network Solutions you guys made it so easy. I would give a grade of A for level proformance and service and will being definitely using you in the future."

FOOD DISTRIBUTOR (Fresno): "We have numerous relationships with a variety of vendors. I opted to give you guys a shot at a cabling project we had and I cannot tell you enough how happy I am with the job VNS did. Your tech was great, was very detailed and listened to what I wanted done and went above and beyond to get the job done and to an exemplary fashion. His work was very professional, clean and neat. I also wanted to let you know your dispatch area was awesome - she worked me into the schedule and we were able to get the job done 2 days early due to her juggling various clients to fit us in. She was very communicative and helpful!. We are very happy with the work VNS has done with this project and I see more projects coming your way in the future."

HEALTHCARE PROVIDER (Fresno): Our medium-sized healthcare company has had a strong working relationship with VNS for 3.5 years.  With a company that is growing at 20% a year, it is NECESSARY to have additional IT support that you can trust and we have found that with VNS.  They are responsive to all of our purchasing and network support requests and I have the utmost confidence in their company and the employees that they have. We have tried outsourcing to other local companies and found the support and responsiveness severely lacking. I recommend VNS to ALL companies, no matter the size for their IT needs and do so in person on a regular basis.

RESEARCH FIRM (Fresno): "Your guys were friendly, and talked with our people to get everything correct before beginning the job. They got to work immediately and worked hard, quickly, and consistently the entire time here. When they were finished, they came in and to explain everything they had done. They were so efficient and professional."

AG SUPPORT MERCHANT (Caruthers): We use Valley Network Solutions for ALL our IT needs, from installing cables to network server maintenance. We have not had any bad experiences with this company. We have used them for over four years. The staff is knowledgeable and easy to work with. Recently they assisted us with replacing our network server and all workstations, very smooth transition. They are at our office monthly to verify server and workstation updates and ensure that our network is running smoothly.

JEWELERY MANUFACTUER (Fresno): I am a System Admin for a local manufacturing company. I inherited a very unstable and disorganized network that was constantly down or slow. At my wits end, I brought in VNS for an assessment and within 24 hours they found the problem and helped us remedy the issue. We have since decided to perform a complete network/server/workstatio­n refresh based on their recommendation and expertise. Our network performance has exceeded my expectations. This Admin now has peace of mind, and I continue to have very good experiences with VNS.

MANUFACTURING/PACKAGING COMPANY (Fresno): "I couldn't finish without commenting on Gary and how much I trust him to make sure that every trivial issue I have is addressed and resolved to my complete satisfaction. He takes the time to make us feel that we are an important client who deserves the best possible service. Because of his visibility and Richard's over-the-top technical skills, there is no question that I would continue my relationship with VNS. Honesty, trust and service are so much more important than the amount of money I have to spend in order to get this type of relationship. Every penny I have spent to transform this once-horrible network has been well worth it."

AUTO DEALER/SERVICE (Clovis): "My job is to maintain our Network. How I do my job is not in question. My concern is the overall business health of this company and my role is to facilitate the technical needs of our personnel. I feel I have found an invaluable resource in VNS and plan to use your services whenever I can't provide the solution myself.  I want to extend my gratitude and thanks to you and your firm for once again reminding me you guys will be there for us. You have to be the best IT Support/Consulting Firm in the Valley!"

LAW FIRM (Fresno): "This is the 2nd time that I have used VNS. I am very pleased; your consultants seem very knowledgeable and efficient. I will definitely use VNS again."

WEB MARKETING COMPANY (Fresno): "Valley Network Solutions has been exceptional to work with and we will most certainly call upon you again in the future."

CREDIT UNION (Visalia): "The dude rocked! Everything went up as planned."

ELECTRICAL CONTRACTOR (Fresno): I'll continue to use your company, you've always come through when I need you the most. Thanks again.

LAW FIRM (Fresno): "I'm sending the e-mail because I wanted to let you know that I truly value the service that I receive from your consultant. He went out of his way yesterday to help us out with the server exchange. His knowledge and expertise are much appreciated by me and he has been very helpful AT ALL TIMES when I've needed his help. Yesterday, we had a router issue and I called him and told him that I needed his help. He said that he was on a bigger job and I told him that this was an emergency and could he please help me out. He made a point of stopping by and FIXED THE PROBLEM so now...no problem."

AUTO BODY SERVICE (Fresno): "Five diamond service. It has been a pleasure to use your company for the first time. I will call again with any other computer needs."

* Based on tabulated input from VNS customer satisfaction surveys, 2003-2011.


Client List

VNS is often the company behind the scenes - the guys that you may not have heard of, or seen.  So although you may not hear us on the radio, or see us on TV, that's probably because we're busy doing the work, getting the job done!

VNS currently provides solutions to over 2,250 valley businesses, running the gamut from small business, to large state and local government agencies.  References can be provided upon request.

 

Call VNS phone number  (559) 650-2600        Email VNS  info@vns.net        Like VNS on Facebook        Follow VNS on Twitter        Follow VNS on LinkedIn        Visit VNS YouTube Channel        Visit VNS Google Places page        Visit VNS Google+ page        Rate VNS on Yelp

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