Unified Communications

Business
Telephony
(VoIP)

Services Overview



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Cisco
  VNS branded VoIP handsetSelecting a business telephone phone and voicemail system is similar to selecting an insurance company, you demand reliability, security, and most importantly, the knowledge that your investment is a sound one.  There are many solutions out there, but very few will grow and change to meet the needs of your company.  Our network-based voice over IP (VoIP) solutions allow customers to leverage their existing data infrastructure for voice functionality.  We support full-featured solutions from partners like Cisco CallManager Express (CME, IPCC), Avaya IP Office, Mitel, Covad/GoBeam, Polycom, and Plantronics.  And because VNS has been selling and recommending VOIP-based phone systems since 1996, we've helped our customers future-proof their businesses as new IP-based communications technologies and applications become commonplace.  For example, unified messaging has existed for years, but the new version of Microsoft Exchange Server features integrated support for Unified Messaging (UC).  Imagine having all of your communications, email, SMS, mobile phone, fax and voicemail in one place, that is the promise of unified communications!  We can also help you deploy fully integrated CRM and VOIP solutions, so that when your customers call, you know who's calling, based on their caller ID, before you answer, and can have their customer record on your screen.  And as Fresno's leading Microsoft Gold partner and Cisco Premier partner, VNS has the staff and experience to help your business successfully deploy these types of solutions.

Telecommunications System Design

VNS's services in the telecommunications arena range from coordinating the relocation of a client’s existing phone system to a complete evaluation of client needs and development of specifications for new telecommunications equipment.

Voice and Voice Services Planning, Consulting, Installation and Administration, Complete design services for your PBX environment with an emphasis on tight integration of voice mail, fax and your company messaging backbone. We can see your project through to a successful installation for you and your clients and can fully administer, or assist you in administering your system.

VoIP Expertise and Experience

Although VNS has experience installing and supporting traditional circuit-switched telephone solutions (ie: Panasonic, Toshiba, NEC, Comdial, Avaya Partner & Magix, etc.), we strongly recommend that our customers looking at upgrading, replacing or buying new consider VoIP based solutions in order to future-proof your investment.  As businesses search for new ways to cut costs, increase efficiency, and enhance their competitive advantage, they are increasingly choosing to move their phone systems to VoIP (voice over Internet Protocol).  Businesses can not only significantly reduce inter-office toll rates and consolidate infrastructure costs with VoIP, but tools that are often implemented in conjunction with these systems, such as unified communications, presence software, and automated attendant features, can appreciably boost employee productivity. Furthermore, VoIP systems can make companies more competitive, for example, by facilitating collaboration, which enables them to bring products to market more quickly.

Some people still mistakenly believe that VoIP is an unproven technology, intended for home users and hobbyists only, and nothing could be further from the truth.  VoIP is no longer "bleeding edge" technology, proven sales growth in VoIP and most industry experts agree that VoIP-based telephone system sales will soon overtake traditional phone solutions as the predominant "phone" technology for new system installations, and every major phone carrier has either deployed, or is in the process of deploying a VoIP-based backbone.  Although business telephones have traditionally not been provided by computer network integrators (VARs), that is changing because of the necessity of having a solid grasp of network and security issues in order to properly deploy a VoIP based telephone system. 

Because of this changing landscape in telephones, VNS made a commitment to begin working with, and developing expertise in business-class VoIP-based phone systems and computer telephony from the beginning.  We felt certain that business telephone systems would eventually become part of the computer network and slowly but surely, we've been proven correct over the last several years, as the industry has began morphing.  This has allowed us to develop invaluable experience with this technology. 

On-site or Hosted VoIP?

While deploying VoIP onsite is popular among small businesses, you may wish to test the technology first using a hosted VoIP solution. VNS can help determine the right solution for your needs.

Voice and Data / Internet Connectivity Solutions

VNS is also partnered with the leading telecommunications voice and data service providers, so if you're considering an upgrade for your voice services, Internet access, we can present you with multiple options for services such as T1/T3, Cable, DSL, PRI, POTS, MPLS, Frame Relay, VPNs, etc.  And because we've consolidated our business, we can leverage this to provide you solutions from the same carriers, often at more cost-effective pricing than you'll get if you called them directly.

A Complete Solution

When you hire VNS for a business telephone deployment, you don't just get a "phone installer", you get a company that can also design and install all of the copper phone and data (and fiber when needed) cabling infrastructure to support the system, installed to spec/code, and you get a company that is considered an expert at business data network and security issues here in the Central San Joaquin Valley.  When you hire VNS, you get certified and highly experienced professionals that truly understand the complexities of today's business LAN/WAN environments, and can effectively leverage that with your telephone system deployment to insure a seamless solution. 

Services Offered:

  • VoIP / Computer network-based telephone system design (PBX, Voice Mail, Automated Attendant, ACD, IVR, and CTI).
  • Telephone / PBX room planning and design, including space planning, airflow, heat/BTU analysis and power analysis.
  • Connectivity solutions for your voice and Internet data services at competitive pricing.
  • CRM and telephone systems integration solutions.
  • Overhead and telephone paging integration.
  • Technical liaison with telephone companies / LECs and CLECs.
  • Management of system installation, testing and end-user training and administrator training.
  • Assistance with optimal voice (and data) carrier selection.

What Next?

VNS has been providing VoIP and Unified Communications solutions to our Fresno, Clovis, Madera, Visalia and Oakhurst customers since 1999.

If you'd like more information or have additional questions, please contact us at sales@vns.net, or you can reach us at (559) 650-2600, Option 2.

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