Warranty & Repair Services

Services Overview

Data Recovery Services / Crashed Hard Drives

What Next? / Contact


HP Gold/Elite Business Partner, HP Authorized Service Provider (ASP), HP Certified Education Partner (CEP), HP Government-Education-Medical Partner (GEM), HP Small-Medium Business Partner (SMB)

HP Gold/Elite Business Partner and Authorized Service Provider (ASP)

 

Xerox Peak Reseller, Xerox Authorized Service Provider

Xerox Gold Peak Partner and Authorized Service Provider

 

Okidata Business Partner and Authorized Service Provider (ASP)

Okidata Business Partner and Authorized Service Provider

 

Brother Authorized Service Provider (ASP)

Brother Authorized Service

Provider (ASP)

 

Konica-Minolta Authorized Service Provider (ASP)

Konica-Minolta Authorized Service Provider (ASP)

 

Canon Authorized Service Facility (ASF)

Canon Authorized Service Facility (ASF)

 

Lexmark Authorized Reseller, Lexmark Authorized Service Provider (ASP)

Lexmark Authorized Service Provider (ASP)

 

Samsung Authorized Service Center

Samsung Authorized

Service Center

 

Compaq Authorized Reseller, Compaq Authorized Service Provider (ASP), Compaq Certified Education Partner (CEP), Compaq Government-Education-Medical Partner (GEM), Compaq Small-Medium Business Partner (SMB)

Compaq Authorized Service Provider (ASP)

 

Dell Service Provider

Dell Authorized Service Provider (ASP)

 

DriveSavers Data Recovery at Discounted Service Prices from VNS

 

Valley Network Solutions (VNS™) of Fresno, Ca. provides warranty and post-warranty computer repair, and printer/plotter/MFP repair services that are fast, reliable, and affordable to our customers in the Fresno, Clovis, Visalia, Oakhurst, Madera and Hanford markets.  VNS™ is a fully-authorized service provider for HP, Xerox, Lexmark, Canon, Brother, Okidata, Konica-Minolta, Samsung, Compaq, and Dell CASP Solution Partner.

We believe that we must service what we sell (and we also are happy to provide services for products that customers have purchased elsewhere).  To that end, VNS has consistently reinvested to become the leading warranty and post-warranty service provider for our customers here in the Central San Joaquin Valley.  VNS provides in-house and on-site service for printers, plotters, MFPs, laptops, desktops and servers throughout Central California. We offer quality service, delivered by friendly, professional staff, and quick turn-around times to keep your business up and running. We can also provide support contracts to give you peace of mind knowing that if you ever encounter a problem, help is just a phone call away.  VNS offers our customers the kind of full-service solution that we would want if we were a customer that we have made, and continue to make the investments in training and certification to maintain our warranty service provider status with several of our largest partners. 

Service Authorizations

VNS is a fully authorized sales and warranty service center for HP/Compaq, Xerox, Brother, Konica-Minolta, Canon, Okidata, Lexmark, Samsung, and Dell CASP Solution Partner.  Out of warranty service is provided for Acer, Apple, Epson, E-Machines, Gateway, clone/whitebox, IBM, Intermec, Lenovo, Printronix, Sony and Zebra products.

Items We Typically Repair and Service

VNS provides repair services and computer repair, for: hard drives, processors, printers, laser printers, plotters, ink jet printers, MFP printers, scanners, fax machines, desktop PCs, tower and minitower PCs, servers, laptops and notebook PCs, defective memory, motherboards, power supplies, fans, AC adapters and other power adapters, etc.

Our warranty and post-warranty repair services include the following:

  • Warranty and post-warranty printer and imaging device repairs for most HP/Compaq, Xerox/Tektronix, Dell, Okidata, Brother, Canon, Samsung and Konica-Minolta printers, fax machines and MFPs (multi-function printers / copiers).  Other brands can be serviced on a case-by-case basis.  Please call our service department if you have a specific need. 
  • Printer repair, Laser printer repair, Thermal printer repair, plotter repair, MFP repair, dot-matrix repair, thermal printer repair, bar code printer repair
  • Computer system diagnostics and repair for HP, Compaq, Dell and IBM servers, desktops, notebooks and PDAs.
  • Service and repair for most models of Xerox printers, HP printers, HP plotters and HP multi-function printing (MFP) devices and all-in-one (AIO) devices.
  • System re-imaging to factory base image.
  • Virus and spyware removal and cleanup services.
  • Hard drive data recovery services (ie: crashed hard disk)
VNS Warranty and Repair Services depot  

In-Shop Services

This is the most cost-effective, and quickest turnaround solution for our customers, and enables us to solve customer problems as quickly as possible because we have all of our support resources on hand and readily available.  If you are able to bring your equipment to our offices, it's always preferable over field-based services.  Our offices are conveniently located in North Fresno (click here for directions).

Field Services 

Some customers may require on-site services, or have on-site warranty coverage.  If you're not sure, please call or email us (below) and we can help determine if your particular product is covered by an on-site warranty.  Should you elect to have services rendered on-site, instead of dropping the product off at our offices, we can provide service on-site as well.  Our field service rates are a bit higher than our shop rates, due to the travel costs, and while we're happy to provide service at your location, it's recommended that services be performed in our shop, since field visits often result in multiple billable service charges - ie: an initial diagnostic visit, and then a return visit to perform the repairs.

Phone Support and Pre-Service Diagnostics

Have you encountered this before?  Your printer is out of warranty and has a problem, so you call the place where you bought it. After sitting on hold, they tell you to call the manufacturer.  After researching to find the number, you call them, only to be told there is a charge for service. And once you get through, you end up speaking to someone you can't even understand!  At VNS, we will do our best to give you the information you need right over the phone at no cost to you, provided by friendly, knowledgeable and local service professionals.

Data Recovery Services / Crashed Hard Drive?

DriveSavers Data Recovery at Discounted Service Prices from VNSVNS can normally recover deleted files on drives without physical defects, if you have requested services soon after the data has been lost.  However, in the event that the data on your hard disk is not recoverable due to physical defects, such as a crashed head, etc., VNS can still help.  Through our partnership with DriveSavers, VNS can provide clean room services to recover data that appears to be physically inaccessible.  We can also provide data forensics, electronic discovery services for hard drive data that appears to be lost forever.  And by working through VNS, we can extend discounted pricing to you that will be less expensive than contacting a data recovery firm directly.

Contact us at repairs@vns.net, or you can reach us at (559) 650-2600, Option 1 and we'll be happy to get you an estimate for your data recovery, forensic or electronic discovery needs!

Looking for Jake and Printers Plus?

We are delighted to announce that Jake Klee (formerly of Printers Plus) has joined VNS as our Repair Services Manager.  Jake continues to provide the same high level of service as he did operating Printers Plus, but now with the added support of the full team of VNS professionals.  Jake can be reached at repairs@vns.net or (559) 650-2600, Option 1.

What Next?

If you'd like more information, have additional questions, or would like to bring a unit in for service, please contact us at repairs@vns.net, or you can reach us at (559) 650-2600, Option 1.  Please be prepared to provide the following information when requesting service:

  • Manufacturer
  • Model
  • Serial number
  • Operating system (if applicable)
  • Brief description of your problem
  • We will request that you fill out a copy of our Service Agreement and Equipment Check-in sheet when you arrive.  If you'd prefer, you can download and fill this out at your convenience, and bring it in with you when you bring your system in for service.

 

Call VNS phone number  (559) 650-2600        Email VNS  info@vns.net        Like VNS on Facebook        Follow VNS on Twitter        Follow VNS on LinkedIn        Visit VNS YouTube Channel        Visit VNS Google Places page        Visit VNS Google+ page        Rate VNS on Yelp

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