VNS™ - Warranty and Repair Services - Valley Network Solutions™, Fresno, CA.

Warranty and Repair

[ Home ] [ NetCare™ ] [ eSales / Buy Now ] [ News ] [ Contact ] [ Site Map ]

Overview

We believe that we must service what we sell. To that end, VNS has worked hard to become the leading warranty service provider for our customers here in the Central San Joaquin Valley. VNS provides in-house and on-site service for printers and plotters throughout Central California. We offer quality service and quick turn-around times to keep your business up and running. We also offer support contracts to give you peace of mind knowing that if you ever encounter a problem, help is just a phone call away. VNS offers our customers the kind of full-service solution that we would want if we were a customer that we have made, and continue to make the investments in training and certification to maintain our warranty service provider status with several of our largest partners.

Service Authorizations

VNS is a fully authorized sales and warranty service center for HP, Xerox, Brother, KonicaMinolta, Canon, Okidata, and Samsung. Out of warranty service is provided for Apple, Epson, IBM, and Lexmark products.

HP Gold/Elite Business Partner and Authorized Service Provider (ASP)	xx	Xerox Gold Peak Partner and Authorized Service Provider	xx	Okidata Business Partner and Authorized Service Provider	xx	Brother Authorized Service Provider (ASP)

Konica-Minolta Authorized Service Provider (ASP)		Canon Authorized Service Facility (ASF)		Compaq Authorized Service Provider (ASP)		Samsung Authorized Service Center

Looking for Jake and Printers Plus?

Jake Klee, Repair Services Manager We are delighted to announce that Jake Klee (formerly of Printers Plus) has joined VNS as our Repair Services Manager. Jake will be continuing to provide the same high level of service as he did operating Printers Plus, but now with the added support of the full team of VNS professionals. Jake can be reached at repairs@vns.net or (559) 650-2600, Option 1.

In Shop Services

This is the most cost-effective, and quickest turnaround solution for our customers, and enables us to solve customer problems as quickly as possible because we have all of our support resources on hand and readily available. If you are able to bring your equipment to our offices, it's always preferable over field-based services. Our offices are conveniently located in North Fresno (click here for directions).

Field Services

Some customers may require on-site services, or have on-site warranty coverage. If you're not sure, please call or email us (below) and we can help determine if your particular product is covered by an on-site warranty. Should you elect to have services rendered on-site, instead of dropping the product off at our offices, we can provide service on-site as well.

Phone Support and Pre-Service Diagnostics

Have you encountered this before? Your printer is out of warranty and has a problem, so you call the place where you bought it. After sitting on hold, they tell you to call the manufacturer. After researching to find the number, you call them, only to be told there is a charge for service. And once you get through, you end up speaking to someone you can't even understand! At VNS, we will do our best to give you the information you need right over the phone at no cost to you, provided by friendly, knowledgeable and local service professionals.

Items We Typically Repair and Service

Hard drives, processors, printers, laser printers, plotters, ink jet printers, MFP printers, scanners, fax machines, desktop PCs, tower and minitower PCs, servers, laptops and notebook PCs, defective memory, motherboards, power supplies, fans, AC adapters and other power adapters, etc.

Our warranty and post-warranty repair services include the following:

	Warranty and post-warranty printer repairs for most HP/Compaq, Xerox/Tektronix, Okidata, Brother, Canon, Samsung and Konica-Minolta printers, fax machines and MFPs (multi-function printers / copiers). Other brands can be serviced on a case-by-case basis. Please call our service department if you have a specific need.
	System repair for HP, Compaq and IBM servers, desktops, notebooks and PDAs.
	Service and repair for most models of Xerox printers, HP printers, HP plotters and HP multi-function printing (MFP) devices and all-in-one (AIO) devices.
	System re-imaging to factory base image.
	Virus and spyware removal and cleanup services.
	Hard drive recovery services (ie: crashed hard disk).

What Next?

If you'd like more information, have additional questions, or would like to bring a unit in for service, please contact us at repairs@vns.net, or you can reach us at (559) 650-2600, Option 1. Please be prepared to provide the following information when requesting service:

	Manufacturer
	Model
	Serial number
	Operating system (if applicable)
	Brief description of your problem
	We will request that you fill out a copy of our Service Agreement and Equipment Check-in sheet when you arrive. If you'd prefer, you can download and fill this out at your convenience, and bring it in with you when you bring your system in for service.

Mail webmaster@vns.net with questions or comments about this web site.

Site contents covered by comprehensive privacy statement.

Last modified: June 18, 2010 15:26

VVNS VNS.NET VNS.COM Valley Network Solutions - Serving: Ahwahnee, Atwater, Auberry, Bass Lake, Caruthers, Chowchilla, Clovis, Coalinga, Coarsegold, Corcoran, Cutler, Delano, Dinuba, Dos Palos, Earlimart, Exeter, Firebaugh, Fish Camp, Fowler, Fresno, Friant, Hanford, Huron, Ivanhoe, Kerman, Kettleman City, Kingsburg, Laton, LeGrande, Lemoore, Lindsay, Lindon, Los Banos, Madera, Mariposa, Mendota, Merced, North Fork, Oakhurst, Olympic Valley, Orange Cove, Orosi, Parlier, Pixley, Porterville, Raymond, Reedly, Sanger, Selma, Strathmore, Three Rivers, Tipton, Tranquility, Tulare, Turlock, Visalia, Woodville, Woodlake Junction, Yosemite, Yosemite Village, California, CA, county, city, city of, computers, network, microsoft, hp, cisco, apc, veritas, computer associates, symantec, watchguard, panduit, cable, fiber, wireless, voip, storage, san, server, computer, network, switch, service, support, phone, phones, video, surveillance, security, modesto, ceres, manteca, stockton, tracy