|NetCare™ Managed Services|
If you run a business with two or more interconnected computers, you have a network, as well as the inherent expenses and responsibilities that come with managing a network. Networks are complex, living systems, with many moving parts, that require someone to maintain them. Industry experts, countless studies and common sense tells us that failure to do so proactively, rather than reactively will always cost us more than it would to take a proactive approach to things. Being proactive yields less downtime, more predictability, flatter spending patterns, better ability to plan and budget for IT needs, and allows you to focus on your business, not your network.
Instead of paying premium rates to fight fires reactively, after something goes wrong, or employing a full time consultant/IT rep (who could leave at any time), consider the VNS alternative to paying by the hour or taking on the burden of a salaried employee. The NetCare™ Managed Service Plan is a cost effective business network managed IT service plan that ensures highly trained professionals will proactively care for your computer network so that you can focus on your business. This approach has been commonplace in enterprise level companies for years, but now this level of technology and service is available to any business.
For a minimal monthly investment, VNS will take responsibility to supply a dedicated engineer to visit your site on a regular basis and perform a prescribed series of maintenance tasks on your server(s), workstations, printers and network gear – all designed with you, and your network in mind. We'll take ownership of these problems, maximize your "uptime" and minimize your downtime, so that you can focus on your business, and not the technology you need to run it. Our entire system, our processes, and training methodology is designed from the ground up to take a proactive approach to your computing needs, while giving you predictable IT support costs.
Here are just a few of the benefits of the VNS NetCare™ managed services plan:
More importantly, it costs less. VNS has studied the costs of support for many of our customers and NetCare™ has consistently come in as a less expensive option for network support, than the reactive "we'll call when we need you" approach. How can we do this? We do it by flattening out your technology spending, by proactively maintaining the network, and lowering your cost of ownership. Instead of waiting for something to break, creating a huge catastrophe, with network downtime, and possibly losing data, and paying a premium to remedy the problem, NetCare™ allows talented VNS engineers to come to your business on a regularly scheduled basis, follow a prescribed series of IT "best practices" and give your network the attention that it requires to provide peak performance. Networks are indeed like cars, and need to be proactively and regularly maintained. It just costs less to own, when you actively manage a network.
Your pricing is based on an assessment of your network, based on the number of servers, workstations printers, and other network devices that will be covered under your contract. If you have ever outsourced your IT problems, either in whole or in part, then you know how complex and perplexing it can be to negotiate fees, understand terms and learn exactly what you will receive for your money. Getting started with NetCare™ is both simple and easy. We believe in being long on convenience and short on hassle, see if you don't agree:
Providing this level of experienced support requires capable, experienced talent. Hiring even one capable, entry-level network support tech will cost most companies at least $30K annually. And most entry-level network consultants (techs) lack the depth and breadth of real-world experience and training to properly administer a computer network, and they lack the support of a team of experts and vendors that support VNS customers. A simple analogy is a "guy who's good with cars" versus a professional mechanic, working at a dealership or large shop. Do you really want a friend of the family, college kid or a "guy you know who's good with computers" (who may be operating without a business license, insurance, etc.) managing the network that you depend on to run your business? Cheapest usually isn't best, but with the cost of a more experienced, talented and professionally certified network engineer running $45-80K annually (and then add 15-25% more for benefits), it’s no wonder that many companies cannot afford a dedicated IT staff, or can only hire folks with limited skill sets, experience and support. And even if you can, that person becomes a single point of failure, what do you do when they're on vacation, or if they leave unexpectedly, or worse, if they don't' work out, become disgruntled and damage your network? But you must have a network to run your business, and someone you can call when the pain gets bad enough, data is lost, or things break, but that is reactive and not an ideal scenario. NetCare™ is the cost-effective solution to meet your IT service and support needs.
Here is the team of professionals that will provide you with personal attention and be in charge of your network with NetCare™:
VNS has been delivering managed services since 1999, long before any of our competitors discovered managed services. This has allowed us to perfect our managed service model. VNS has provided our NetCare™ Managed IT Service Program to over 100 clients in the Central California San Joaquin Valley (Fresno, Clovis, Madera, Visalia, Hanford, Oakhurst, Lemoore, Reedley, Kingsburg, Merced, and Atwater) to support their network infrastructure, so that they can focus on their business. This includes Microsoft Windows Microsoft Office, Microsoft Exchange Server, Microsoft SQL Server, Microsoft IIS, Microsoft Outlook, antivirus software, backup software, firewalls, routers, wireless devices, UPSs, VOIP phone systems, desktops, servers, mobile/handheld devices, etc. Following are some of the details on the specifics of what the NetCare™ managed service provides.
Because VNS has been doing this for so long, as the most experienced Managed Services Provider (MSP) in this region, not only have we become very adept and experienced with providing managed network services, but VNS had the honor of being named to the MSPMentor 100 list of top MSPs globally. The MSPmentor 100 is a ranking of the top providers of managed services globally. Rankings are based on providers’ ability to improve their customer service and to improve their customers’ IT infrastructure to a degree which speeds the flow of business.
Perhaps the greatest benefit is the emergencies you won't have. We provide regular maintenance that can prevent problems. Regular maintenance also keeps your computer systems running at peak performance. We implement innovative features that customers frequently pay for, but are unaware of, such as Pre-failure monitoring of HP and Compaq servers, covering hard drives, power supplies, processors and memory.
We welcome your technology questions! We answer your questions and explain what the technology and the terminology means to your business, in plain English.
With a NetCare™ managed service contract, savings are realized right from the start. Our regular on-site rate for service is $125 per hour. Your NetCare™ managed service contract entitles you to a certain number of hours each month at a discounted rate, based on your calculated annual hours requirements. The net effect is that you enjoy annualized volume pricing discounts, without an annual payment.
Improvements & Upgrades
As your business changes and grows, so does your computer system. The NetCare™ managed service contract takes this into consideration. The hours can be used to upgrade your system, install a network or plan hardware or software additions, even training your people on how to use the upgraded system.
Replacement and Upgrade
Hardware and software purchased through VNS will be given an additional discount. Our large resource of vendor and distribution channels guarantees you the best pricing on top quality components.
Knowledge Base and Expert Systems
VNS has always been a team of talented people. When you have a relationship with VNS, you have a relationship with, and the support resources of our entire organization. Our experience and continued technical training means you have on your team, a cutting-edge knowledge resource for your business.
Maintain service log, provide telephone help, dispatch field service rep(s), coordinate service parts and supplies, maintain service record and up-date service log status on line, if applicable.
Provide operational support for routers, switches, hubs, firewalls, wireless access points and cabling systems, telecom lines and carrier liaison for LAN/WAN and Internet connectivity issues. Provide remote and on site diagnoses and restore connectivity services.
Establish server administration and data validation procedures. Provide directory management, file maintenance and storage optimization. Create and deleting users, rights and password management for user applications and operating systems. Maintain and upgrade server based application and operating systems, anti virus, utility and patches.
Isolate hardware and software issues. Support users with the operational aspects of their workstation including station reconfiguration, server link, anti virus, utility and patches.
Diagnose and correct the hardware problems and bring standalone PC to C: boot, workstation to server log- in stage and re-establish user application and menu preferences. Warranty or non-warranty service work will either be provided by VNS, or facilitated by VNS on your behalf.
VNS Network Management services allows us to monitor and manage your network remotely at our Network Operations Center (NOC). This can give your company a virtual network support staff and the peace of mind that comes with knowing you'll be supported when you need it the most.
What do our customers have to say about NetCare™?
Protect the cornerstone of your business. Now, with NetCare™ managed service plan you can insure the health of your computer network. Call and ask for a VNS Account Executive. We'll come visit you, analyze your user environment (at NO cost to you) and mutually arrive at a regular scheduled plan to best keep your technology in line with your overall business objectives. We'll then provide you with a customized NetCare™ managed services proposal for your network, then compare for yourself, and see if NetCare™ isn't a more cost-effective way to maintain your network. Let VNS worry about your network, we’ll help you escape from the costly and unproductive firefighting approach to your IT problems.