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Overview

If you run a business with two or more computers, you have a network, as well as the inherent expenses and hassles that come with managing a network.  Hiring a capable, entry-level network support tech will cost most companies at least $30K annually.  And most entry-level network technicians lack the depth and breadth of real-world experience and training to properly administer a computer network.  A simple analogy is a "guy who's good with cars" versus a professional mechanic - do you really want a college kid or a "guy you know who's good with computers" managing your network?  With the cost of a more experienced, talented and professionally certified network engineer running $40-80K annually (and then add 15-25% more for benefits), it’s no wonder that many companies cannot afford a dedicated IT staff, or can only hire folks with limited skill sets.   But you must have a network to run your business and can call when the pain gets bad enough, data is lost, or things break, but that is reactive and not an ideal scenario.  So what do you do?

Instead of paying premium rates to fight fires after something goes wrong, consider the VNS alternative to paying by the hour or taking on the burden of a salaried employee.  NetCare™ is a cost effective business network managed service plan (MSP) that ensures highly trained professionals will proactively care for your computer network so that you can focus on your business. 

For a minimal monthly investment, VNS will supply a dedicated engineer to visit your site on a regular basis and perform a prescribed series of maintenance tasks on your server(s), workstations, printers and network gear – all designed with you, and your network in mind.  We'll take ownership of these problems, maximize your "uptime" and minimize your downtime, so that you can focus on your business, and not the technology you need to run it.

VNS NetCare™ Plan Overview       VNS NetCare™ Sample Executive Summary Report      VNS NetCare™ FAQ

What do our customers have to say about NetCare™?

"It is difficult for a small company to justify the expense of hiring a full-time person with equivalent skill sets and most qualified personnel would not be interested in a part-time job. NetCare provides us with qualified personnel on a “part-time” basis at a reasonable cost.  Without NetCare we would be out of date on upgrades as its very hard for a small company to keep well informed of new technologies and the direction with them that is appropriate to our company. Our operations would not be running as effectively. Prior to having NetCare we had difficulties in finding qualified technicians to respond to service needs especially in a crisis.  I have recommended the program to other businesses and will continue to do so. It makes having computers in our office easy rather than a burden. The quality of the service is top notch!" --Marva Petrequin, Market Express Transportation, Inc.

"The City of Selma needed periodic, yet regular, on-site technical support and expertise that was affordable.  We are able to have consistent technical support, staying within the budget allowed for these services, and we are now proactive in the way we manage our IT assets, and experience less down or non-productive network time.  We get the highest possible skill and technical expertise, at a fraction of what it would cost to staff a full-time position.  For the small to medium size business or government, it can be tailor-made to provide the expertise that is required in today's ever changing network environment." --Jerry Howell, City of Selma

"I love that we have NetCare. It's nice to have a relationship with VNS that doesn't always revolve around fixing a visible problem. There is that level of comfort that NetCare gives me someone is watching over our system. When we do need those extras, I feel very comfortable with the quotes and detail provided so that I can make a logical decision rather than an emotional one." --Faith Buller, Pacific Choice Brands

"We have grown from 10 remote locations to our present 50.  The company does not want to hire staff for the network maintenance whereby they may not be able to stay fresh with the new technology as it develops. By utilizing the services of VNS, we have the ability to increase the onsite time if it becomes necessary. It is more cost effective and beneficial to us to outsource these services.  We are now in the maintenance or NetCare phase of the program, and I must say that our systems have never been as stable as they are now.  I believe the NetCare system is a cost-effective and beneficial solution for the many businesses that do not have the need or the resources to maintain an in-house staff for their computer monitoring needs."  --Kerri King , Derrel's Mini Storage, Inc.

Key Benefits

Here are just a few of the benefits of the VNS NetCare™ managed services plan:

What is the Cost?

More importantly, it costs less.  VNS has studied the costs of support for many of our customers and NetCare™ has consistently come in as a less expensive option for network support, than the reactive "we'll call when we need you" approach.  How can we do this?  We do it by flattening out your technology spending, by proactively maintaining the network, and lowering your cost of ownership.  Instead of waiting for something to break, creating a huge catastrophe, with network downtime, and possibly losing data, and paying a premium to remedy the problem, NetCare™ allows talented VNS engineers to come to your business on a regularly scheduled basis, follow a prescribed series of IT "best practices" and give your network the attention that it requires to provide peak performance.  Networks are indeed like cars, and need to be proactively and regularly maintained.  It just costs less to own, when you actively manage a network.

Your pricing is based on an assessment of your network, based on the number of servers, workstations printers, and other network devices that will be covered under your contract. If you have ever outsourced your IT problems, either in whole or in part, then you know how complex and perplexing it can be to negotiate fees, understand terms and learn exactly what you will receive for your money.  Getting started with NetCare™ is both simple and easy.  We believe in being long on convenience and short on hassle - see if you don't agree:

Who Provides Coverage?

Here is the team of professionals that will provide you with personal attention and be in charge of your network with NetCare™:

Service Details - Experience Counts

Since 1999, VNS has provided our NetCare™ Managed Service Program (MSP) to our clients in the Central California San Joaquin Valley (Fresno, Clovis, Madera, Visalia, Hanford, Oakhurst, Lemoore, Merced, Modesto, Turlock, Atwater, Manteca, Tracy, and Stockton) to support their network infrastructure, so that they can focus on their business.  This includes Microsoft Windows Vista, XP, Microsoft Office, Microsoft Exchange Server, Microsoft SQL Server, Microsoft IIS, Microsoft Outlook, antivirus software, backup software, firewalls, routers, wireless devices, UPSs, VOIP phone systems, desktops, servers, mobile/handheld devices, etc.  Following are some of the details on the specifics of what the NetCare™ managed service provides.

Because we have been doing this for so long, not only have we become very adept and experienced with providing managed network services, but VNS had the honor of being named to the MSPMentor 100 list of top ISPs nationally.  The MSPmentor 100 is a ranking of the top providers of managed services globally. Rankings are based on providers’ ability to improve their customer service and to improve their customers’ IT infrastructure to a degree which speeds the flow of business.

Prevention

Perhaps the greatest benefit is the emergencies you won't have. We provide regular maintenance that can prevent problems. Regular maintenance also keeps your computer systems running at peak performance.  We implement innovative features that customers frequently pay for, but are unaware of, such as Pre-failure monitoring of HP and Compaq servers, covering hard drives, power supplies, processors and memory.

Technology Advice

We welcome your technology questions! We answer your questions and explain what the technology and the terminology means to your business, in plain English.

Affordable

With a NetCare™ managed service contract, savings are realized right from the start. Our regular on-site rate for service is $125 per hour.  Your NetCare™ managed service contract entitles you to a certain number of hours each month at a discounted rate, based on your calculated annual hours requirements.  The net effect is that you enjoy annualized volume pricing discounts, without an annual payment.

Improvements & Upgrades

As your business changes and grows, so does your computer system. The NetCare™ managed service contract takes this into consideration. The hours can be used to upgrade your system, install a network or plan hardware or software additions, even training your people on how to use the upgraded system.

Replacement and Upgrade

Hardware and software purchased through VNS will be given an additional discount. Our large resource of vendor and distribution channels guarantees you the best pricing on top quality components.

Knowledge Base and Expert Systems

VNS has always been a team of talented people.  When you have a relationship with VNS, you have a relationship with, and the support resources of our entire organization.  Our experience and continued technical training means you have on your team, a cutting-edge knowledge resource for your business.

Helpdesk Management

Maintain service log, provide telephone help, dispatch field service rep(s), coordinate service parts and supplies, maintain service record and up-date service log status on line, if applicable.

Connectivity Management

Provide operational support for routers, switches, hubs, firewalls, wireless access points and cabling systems, telecom lines and carrier liaison for LAN/WAN and Internet connectivity issues. Provide remote and on site diagnoses and restore connectivity services.

Server Administration

Establish server administration and data validation procedures.  Provide directory management, file maintenance and storage optimization. Create and deleting users, rights and password management for user applications and operating systems. Maintain and upgrade server based application and operating systems, anti virus, utility and patches.

Desktop Support

Isolate hardware and software issues. Support users with the operational aspects of their workstation including station reconfiguration, server link, anti virus, utility and patches.

Hardware Maintenance

Diagnose and correct the hardware problems and bring standalone PC to C: boot, workstation to server log- in stage and re-establish user application and menu preferences. Warranty or non-warranty service work will either be provided by VNS, or facilitated by VNS on your behalf.

Remote Management

VNS Network Management services allows us to monitor and manage your network remotely at our Network Operations Center (NOC).  This can give your company a virtual network support staff and the peace of mind that comes with knowing you'll be supported when you need it the most.

What Next?

Protect the cornerstone of your business.  Now, with NetCare™ managed service plan you can insure the health of your computer network.  Call and ask for a VNS Account Executive.  We'll come visit you, analyze your user environment (at NO cost to you) and mutually arrive at a regular scheduled plan to best keep your technology in line with your overall business objectives.  We'll then provide you with a customized NetCare™ managed services proposal for your network, then compare for yourself, and see if NetCare™ isn't a more cost-effective way to maintain your network.  Let VNS worry about your network - we’ll help you escape from the costly and unproductive firefighting approach to your IT problems.

If you'd like more information or have additional questions, please contact us at sales@vns.net, or you can reach us at (559) 650-2600, Option 2.