|
|
|
|
Overview
Instead of paying premium rates to fight fires after something goes wrong, consider the VNS alternative to paying by the hour or taking on the burden of a salaried employee. NetCare™ is a cost effective business network managed service plan (MSP) that ensures highly trained professionals will proactively care for your computer network so that you can focus on your business. For a minimal monthly investment, VNS will supply a dedicated engineer to visit your site on a regular basis and perform a prescribed series of maintenance tasks on your server(s), workstations, printers and network gear – all designed with you, and your network in mind. We'll take ownership of these problems, maximize your "uptime" and minimize your downtime, so that you can focus on your business, and not the technology you need to run it.
What do our customers have to say about NetCare™?
Key BenefitsHere are just a few of the benefits of the VNS NetCare™ managed services plan:
What is the Cost?More importantly, it costs less. VNS has studied the costs of support for many of our customers and NetCare™ has consistently come in as a less expensive option for network support, than the reactive "we'll call when we need you" approach. How can we do this? We do it by flattening out your technology spending, by proactively maintaining the network, and lowering your cost of ownership. Instead of waiting for something to break, creating a huge catastrophe, with network downtime, and possibly losing data, and paying a premium to remedy the problem, NetCare™ allows talented VNS engineers to come to your business on a regularly scheduled basis, follow a prescribed series of IT "best practices" and give your network the attention that it requires to provide peak performance. Networks are indeed like cars, and need to be proactively and regularly maintained. It just costs less to own, when you actively manage a network. Your pricing is based on an assessment of your network, based on the number of servers, workstations printers, and other network devices that will be covered under your contract. If you have ever outsourced your IT problems, either in whole or in part, then you know how complex and perplexing it can be to negotiate fees, understand terms and learn exactly what you will receive for your money. Getting started with NetCare™ is both simple and easy. We believe in being long on convenience and short on hassle - see if you don't agree:
Who Provides Coverage?Here is the team of professionals that will provide you with personal attention and be in charge of your network with NetCare™:
Service Details - Experience CountsSince 1999, VNS has provided our NetCare™ Managed Service Program (MSP) to our clients in the Central California San Joaquin Valley (Fresno, Clovis, Madera, Visalia, Hanford, Oakhurst, Lemoore, Merced, Modesto, Turlock, Atwater, Manteca, Tracy, and Stockton) to support their network infrastructure, so that they can focus on their business. This includes Microsoft Windows Vista, XP, Microsoft Office, Microsoft Exchange Server, Microsoft SQL Server, Microsoft IIS, Microsoft Outlook, antivirus software, backup software, firewalls, routers, wireless devices, UPSs, VOIP phone systems, desktops, servers, mobile/handheld devices, etc. Following are some of the details on the specifics of what the NetCare™ managed service provides. Because we have been doing this for so long, not only have we become very adept and experienced with providing managed network services, but VNS had the honor of being named to the MSPMentor 100 list of top ISPs nationally. The MSPmentor 100 is a ranking of the top providers of managed services globally. Rankings are based on providers’ ability to improve their customer service and to improve their customers’ IT infrastructure to a degree which speeds the flow of business. PreventionPerhaps the greatest benefit is the emergencies you won't have. We provide regular maintenance that can prevent problems. Regular maintenance also keeps your computer systems running at peak performance. We implement innovative features that customers frequently pay for, but are unaware of, such as Pre-failure monitoring of HP and Compaq servers, covering hard drives, power supplies, processors and memory. Technology AdviceWe welcome your technology questions! We answer your questions and explain what the technology and the terminology means to your business, in plain English. AffordableWith a NetCare™ managed service contract, savings are realized right from the start. Our regular on-site rate for service is $125 per hour. Your NetCare™ managed service contract entitles you to a certain number of hours each month at a discounted rate, based on your calculated annual hours requirements. The net effect is that you enjoy annualized volume pricing discounts, without an annual payment. Improvements & UpgradesAs your business changes and grows, so does your computer system. The NetCare™ managed service contract takes this into consideration. The hours can be used to upgrade your system, install a network or plan hardware or software additions, even training your people on how to use the upgraded system. Replacement and UpgradeHardware and software purchased through VNS will be given an additional discount. Our large resource of vendor and distribution channels guarantees you the best pricing on top quality components. Knowledge Base and Expert SystemsVNS has always been a team of talented people. When you have a relationship with VNS, you have a relationship with, and the support resources of our entire organization. Our experience and continued technical training means you have on your team, a cutting-edge knowledge resource for your business. Helpdesk ManagementMaintain service log, provide telephone help, dispatch field service rep(s), coordinate service parts and supplies, maintain service record and up-date service log status on line, if applicable. Connectivity ManagementProvide operational support for routers, switches, hubs, firewalls, wireless access points and cabling systems, telecom lines and carrier liaison for LAN/WAN and Internet connectivity issues. Provide remote and on site diagnoses and restore connectivity services. Server AdministrationEstablish server administration and data validation procedures. Provide directory management, file maintenance and storage optimization. Create and deleting users, rights and password management for user applications and operating systems. Maintain and upgrade server based application and operating systems, anti virus, utility and patches. Desktop SupportIsolate hardware and software issues. Support users with the operational aspects of their workstation including station reconfiguration, server link, anti virus, utility and patches. Hardware MaintenanceDiagnose and correct the hardware problems and bring standalone PC to C: boot, workstation to server log- in stage and re-establish user application and menu preferences. Warranty or non-warranty service work will either be provided by VNS, or facilitated by VNS on your behalf. Remote ManagementVNS Network Management services allows us to monitor and manage your network remotely at our Network Operations Center (NOC). This can give your company a virtual network support staff and the peace of mind that comes with knowing you'll be supported when you need it the most. What Next?
If you'd like more information or have additional questions, please contact us at sales@vns.net, or you can reach us at (559) 650-2600, Option 2. |
|