Microsoft CRM

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Microsoft Dynamics Customer Relationship Management Solutions

To compete in today's information-driven world, you need a solid understanding of your customers. You also need to react quickly to new customer demands and market opportunities. To achieve your business goals, you need business tools that can help you succeed in the fast changing market place.

 

Microsoft Dynamics        

Microsoft Dynamics CRM 3.0 Small Business Edition and Microsoft Windows Small Business Server 2003 Premium Edition are designed to work together so businesses have the right customer information at the right time. Together, these two products can help your employees build closer relationships with your customers to achieve new levels of productivity and profitability.

Microsoft Dynamics is the new name for Microsoft Business Solutions.  Microsoft Business Solutions automate and help improve financial, customer relationship, and supply chain management. Delivered through a network of Microsoft partners, these integrated, adaptable solutions work like and with familiar Microsoft software to streamline processes across an entire business.  Microsoft CRM is one of these solutions.

Today’s businesses face specific challenges towards increasing revenue and improving customer retention- both keys to building a profitable customer relationships. To improve customer acquisition and retention, companies need efficient, cost-effective sales and customer service processes, with customer information accessible and easily shared across teams, departments and management. Increasingly pressured by business spending and resource constraints, business decision makers are looking for a solution to help drive business profitability.

Customer Relationship Management (CRM) is a business initiative designed to help your organization capitalize on every customer interaction. Whether this is engaging the first time with a potential customer, cross-selling existing customers on new products and services, or simply ensuring high customer satisfaction across your existing customer base, CRM will help your organization realize its full potential in building strong, profitable customer relationships.

What is Microsoft CRM (Customer Relationship Manager)?

Microsoft CRM 3.0 is an easier alternative for professionals needing to manage customer relationships in and away from the office.  Microsoft CRM provides a unified view of customer information and interactions through integrated sales, marketing and customer service. This approach helps business users and organizations share customer information, accelerate sales success, identify and target new revenue opportunities, and deliver personalized customer service.

Microsoft CRM has been designed to help organizations meet the following four objectives:

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Improve Business Productivity: As an end-user productivity tool, Microsoft CRM helps your organization improve business productivity by helping users plan and perform their daily work more efficiently.

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Low Total Cost of Ownership: Designed to ensure maximum flexibility within an economical budget, Microsoft CRM can be deployed, customized, and maintained easily and scaled to adapt to the changing needs of your business.

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Integrate Powerfully: Powerful integration functionality gives employees a complete, accurate view of customer information across system boundaries and business processes. Microsoft CRM can integrate with a variety of business applications to ensure that your customer data is shared across your organization.

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Extend Easily: Each organization is unique in the way that they implement Microsoft CRM. For those organizations requiring complex functionality not provided by Microsoft, application developers can take advantage of powerful system extensibility options provided by Microsoft through .NET and Web Services.

These common objectives establish a framework for your organization that provide structure and balance for achieving immediate business impact, while establishing a platform that your business can grow upon.

Looking for a Demonstration?

If you'd like a live demonstration, you can call us at (559) 650-2600, or email us at sales@vns.net, to arrange to see a live demonstration in our Fresno offices of Microsoft CRM 3.0, integrated with Cisco Call Manager Express.  Or if you'd like to see something right now, you can download a zipped Flash demo of either Microsoft CRM 3.0 Professional Edition (6.4MB), or Microsoft CRM 3.0 Small Business Edition (6.5MB).  Or if you'd prefer to download a trial demo version, please email us at the address above and let us know and we'll help you obtain a trial 90-day demo version of CRM.

What is the Value Proposition of MS CRM?

 

Microsoft CRM brings value to your organization in 3 key areas:

bulletWorks the way you do.
bulletMS Office is a major component of MS CRM.
bulletWorks the way your business does.
bulletThe traditional CRM model is broken - customers are tired of slow, complex, and expensive solutions.
bulletWorks the way IT expects it to.
bulletWorks the way YOU want to - leverage your existing Windows, SBS Server, Exchange and SQL investments.  SBS Edition works with your existing Microsoft Small Business Server investment, up to 75 users!

What Business Objectives and Processes Can Microsoft CRM Help With?

Microsoft CRM to help solve the following business objectives and processes:

 

Customer Relationship Management can greatly impact your business- from helping you acquire new customers to ensuring that your best customers remain with your organization.   Business process workflow represents automated events and actions that request work to be completed or perform work on behalf of the user. For instance, when a sales person enters a new sales lead into Microsoft CRM, workflow rules can be automatically invoked to schedule a follow-up phone call.

·  Share customer & contact information

·  Acquire new customers, faster

·  Optimize sales & marketing spending

·  Monitor sales performance & trends

·  Up-sell & cross-sell to existing customers

·  Deliver better customer service

·  Measure customer satisfaction

 

·  Automatic trade show response

·  Automatic web response

·  Order confirmation

·  Order shipment confirmation

·  Service contract expiration notice

·  Marketing event notification

·  Customer reconnection

·  New case acknowledgement

·  Case resolution notification

·  Case escalation notification

·  Sample sales process

·  New customer welcome phone call

·  Past-due invoice notification

Looking for More Information?

Datasheets
Microsoft Dynamics CRM 3.0 - Professional Edition Datasheet Use this datasheet to learn about Microsoft Dynamics CRM 3.0 - Professional Edition.
Microsoft Dynamics CRM 3.0 - Small Business Edition Datasheet Use this datasheet to learn about Microsoft Dynamics CRM 3.0 - Small Business Edition.
Microsoft CRM 3.0 Small Business Edition Top 10 Reasons Learn the top 10 reasons why Microsoft Dynamics CRM 3.0 Small Business Edition and Microsoft Windows Small Business Server 2003 Premium Edition add value to your company.
Microsoft Dynamics CRM 3.0 Service Management Datasheet Microsoft Dynamics CRM 3.0 Service Management enables service representatives to track requests, manage support issues from contact through resolution, and deliver the consistent, efficient service that helps ensure customer satisfaction.
Microsoft Dynamics CRM 3.0 Marketing Datasheet Microsoft Dynamics CRM 3.0 Marketing enables sales and marketing professionals to deliver targeted communications to prospective and existing customers, shorten the sales cycle, and improve close rates.
Microsoft Dynamics CRM 3.0 Sales Datasheet Microsoft Dynamics CRM 3.0 Sales makes it easy to manage leads and opportunities, measure and forecast sales activity, track customer contacts, and automate the sales process—helping ensure a shorter sales cycle, higher close rates, and improved customer retention.
Microsoft Dynamics CRM and Microsoft SQL Server 2005 Datasheet Use this datasheet to learn about Microsoft Dynamics CRM and Microsoft SQL Server 2005.
Microsoft Dynamics CRM 3.0 - Small Business Edition and Microsoft Windows Small Business Server 2003 Premium Edition Datasheet Use this datasheet to learn about Microsoft Dynamics CRM 3.0 – Small Business Edition and Microsoft Windows Small Business Server 2003 Premium Edition.
Microsoft Dynamics CRM 3.0 Hardware and Software Requirements Find information on the minimum hardware configuration for Microsoft CRM server hardware and software requirements for Microsoft CRM server software, Microsoft CRM web application software, Microsoft CRM 3.0 client for Microsoft Office Outlook software, and Microsoft CRM-Exchange email router requirements.

Presentations
Microsoft Dynamics CRM 3.0 Business Decision Maker Overview (3MB) View this presentation for an overview of Microsoft CRM 3.0 for business decision makers.
Microsoft Dynamics CRM 3.0 Technical Decision Maker Overview (10.6MB) View this presentation for an overview of Microsoft Dynamics CRM 3.0 for technical decision makers.
Microsoft Dynamics CRM 3.0 New Features Overview (4MB) This presentation consists of a 34-slide overview of the top 30 new features in Microsoft Dynamics CRM 3.0, complete with screenshots.
Microsoft Dynamics CRM 3.0 Marketing and Service Overview (2MB) This 28-slide presentation provides an overview of key value propositions, the service lifecycle, and more.
Microsoft Dynamics CRM 3.0 Extensibility and Customization (3MB) This presentation includes 55 slides that review customization and extensibility investments, as well as customization, infrastructure, and tool improvements. Learn how Microsoft Dynamics CRM 3.0 unlocks a broad range of new customization scenarios.
Microsoft Dynamics CRM 3.0 Reporting Overview (543KB) View this 20-slide presentation for an overview of reporting upgrades made to Microsoft Dynamics CRM 3.0, out-of-the-box reports, and the reporting philosophy used to shape the features in this latest product version.

Pricing, Licensing, and Ordering Guides
Microsoft Dynamics CRM 3.0 Pricing Brief  
Microsoft Dynamics CRM 3.0 Pricing and Licensing Presentation  
Microsoft Dynamics CRM 3.0 License Migration from Microsoft CRM 1.2 Professional Edition  
Microsoft Dynamics CRM 3.0 License Migration from Microsoft CRM 1.2 Standard Edition  

Case Studies
Microsoft Dynamics CRM 3.0 Customer Stories (2MB) Read the stories of 18 diverse organizations that have successfully deployed Microsoft Dynamics CRM 3.0. The customers featured in this 28-page brochure represent a wide range of industries, segments, and countries.
Microsoft CRM Case Studies Use these case studies to learn about Microsoft CRM.

 

Are Third-Party ISV Applications Available to Extend Microsoft CRM's Functionality?

Absolutely!  This is one of the most compelling features of Microsoft CRM.  The MS CRM system is designed on an open .Net platform to allow easy integration of third party applications to extend the functionality of MS-CRM, in addition to it's very flexible out-of-box customization capability.  VNS is partnered with several leaders in the 3rd party ISV space to extend MS CRM's functionality for your organization's specific needs.  These partners include Cisco (Call Manager Express), C360 (Productivity Pack, Customer Portal, Email to Case), Scribe (Scribe Insight, Scribe Adapter for Microsoft CRM), Axonom (Powertrak and Call Center) and CRM Extensions (WordMailMerge, Related Documents, GroupCalendar).

What Next?

If you'd like more information or have additional questions, please contact us at sales@vns.net, or you can reach us at (559) 650-2600, Option 1.  We'll be happy to come out to meet with you and understand your needs, then provide you with a customized proposal and scope of work for a Microsoft CRM solution.  Or you can come visit our office and we'll be happy to give you a live demonstration of the Microsoft CRM system.

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Last modified: October 16, 2008 18:15

 

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