Service Rates

About VNS


 

Our basic service rates are as follows.  An Adobe Acrobat copy of our service rates is also available HERE for your convenience.

Network Technical Consulting $125/hour, discounts available for 10 or more hours.  Availability is on a best-effort basis (service scheduling is prioritized for our NetCare™  customers, and customers with network-down emergencies), but we can normally accommodate requests for specific arrival times, and specific technicians.  To request immediate service, please contact service@vns.net, or call (559) 650-2600, Option 1.
NetCare™  Managed Services Contracts Our NetCare™ Managed Services contracts are based on custom pricing, based on the size of your network, types of systems, and your unique service needs. In addition to a proactive approach, NetCare™ customers enjoy our lowest standard hourly labor rates.  If you're interested in a proactive network management approach, and want to end the "firefighting" approach, or just want a second set of eyes watching things and available for redundancy and vacation coverage, please contact sales@vns.net to inquire about a NetCare™ contract, and leave the worrying to us.
In-Shop Repair of Non-Warranty Items $85 per hour, 1 hour minimum.
Field Repair of Non-Warranty Items $90 per hour, 1 hour minimum, plus applicable travel (see below).
Manufactuer Warranty Services No charge to customer.  VNS is an authorized warranty service provider for most major manufacturers.  If customer is not covered under warranty for on-site services, customer will be required to pay for services, but not parts, or can bring the equipment into our shop for services.
CAT 6, 5/5e, 3 Cable and Fiber Optic Installation Pricing is custom, based on requirements of each job.  Average pricing is $90-120 per faceplate, depending on requirements.  Hourly labor rate is $75, 1 hour minium.  For a custom proposal, please contact sales@vns.net.
Phone and Email Support Charged at applicable hourly rate for the service type provided, charged in 15-minute increments.  NetCare™ clients are charged at their NetCare™ helpdesk rate (normally $60/hour). 

To request service, simply send email to service@vns.net or call us at (559) 650-2600, Option 1.
NetCare™ Emergency Services Charged per-incident on an hourly basis with a 2-hour minimum at twice customer's prevailing hourly NetCare™ rate (normally $125/hour, but this rate will be lower for our NetCare™ clients).  Fifteen minute response time, billed in 15-minute increments.

After-Hours Services (non-NetCare™  customers)

Charged at twice the standard applicable hourly rate, billed hourly, with a 1-hour minimum.  Services must be scheduled in advance.

Full Day Rate

Varies.  Available only under pre-negotiated projects.

Travel & Mileage

• Professional SE and IT services: billed at applicable hourly rate, after 30 minutes travel, each way, to/from our nearest office.

• Repair and Warranty Services: subject to a $25 minimum trip charge for the first 30 miles of travel from our nearest office.  Beyond 30 miles (or 30 minutes of travel), we charge $50/hour of travel, billed in quarter-hour increments.

Call VNS phone number  (559) 650-2600        Email VNS  info@vns.net        Like VNS on Facebook        Follow VNS on Twitter        Follow VNS on LinkedIn        Visit VNS YouTube Channel        Visit VNS Google Places page        Visit VNS Google+ page        Rate VNS on Yelp

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Copyright 1996 - 2011 Valley Network Solutions, Inc. | All rights reserved. | Last modified: December 27, 2016 09:26