Our service rates are as follows, as of August, 2002.
An Adobe Acrobat copy of our service rates is also available
HERE for your convenience.
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file:
Network
Technical Consulting
$125/hour,
discounts available for 10 or more hours. Availability is on a
best-effort basis, but we can normally accommodate requests for specific
arrival times, and specific technicians. To request immediate service,
please contact
service@vns.net.
Phone and
Email Support
$60 per hour,
charged in 15-minute increments. To request service, simply send email
to
service@vns.net or call us at (559) 650-2600, Option 1.
CAT 5/5e/3
Cable and Fiber Optic Installation
Pricing is
custom, based on requirements of each job. Average pricing is $90 per
faceplate. For a custom proposal, please contact
sales@vns.net.
After-Hours Services
$200/hour
with a 2-4 hour response time.
Emergency
Services
Charged
per-incident on an hourly basis with a 2-hour minimum at prevailing
hourly rate (normally $125/hour). One hour response time, billed in
1-hour increments.
Full
Day Rate
Varies.
Available only under pre-negotiated contracts.
Travel & Mileage
Billed at applicable hourly rate, after 30 minutes, one-way.
In-Shop
Repair of Non-Warranty Items
$90 per hour, 1
hour minimum.
Warranty
Services
No charge to
customer. VNS is an authorized Compaq/HP, Xerox/Tektronix and IBM
service provider. If customer is not covered under warranty for
on-site services, customer will be required to pay for services, but not
parts.
Managed
Services Contracts
Our NetCare
Managed Services contracts are based on custom pricing, based on the size of
your network, and your service needs. If you're interested in a
proactive network management approach, and want to end the "firefighting"
approach, please contact
sales@vns.net to
inquire about a NetCare contract, and leave the worrying to us.
HERE 
