After an initial consultation (up to 1 hour at no cost) with a prospective
client, we will determine if we feel there is a match between our
capabilities and your needs. If there is, we will then provide you
with a Statement of Work (SOW) which is a document that defines the
parameters of our engagement - what services we will provide to you, dates
of engagement, requirements for completion, and estimated cost. Once
we have received an executed copy of the SOW and a deposit for services (see
below for payment terms), we can begin work.
We use UPS ground service, and other common carriers. We attempt to
minimize your freight cost. Expedited delivery services are available
upon request.
Actual shipping charges are billed at the carriers published rates - no
upcharges or handling fees.
Payment by most credit cards accepted. All
pricing reflects a cash/PO discount. Purchase by credit card is
normally 2.5% more. Purchase orders and company checks also accepted.
Consulting projects lasting 16 or more hours
require 50% pre-payment before work can begin, with the remainder due upon
completion.
All payments are due within 20 days of billing date
for established accounts. Payments for new accounts are due within 15
days of billing date.
Before returning any product, email us
to receive a Return Authorization (RA) number. We will not accept any
returns without an RA number. The RA number is only valid for 10 days after
it has been issued and must be clearly displayed on the shipping label.
All product returns must be processed within 15 days from the date of the
invoice.
Non-defective returns for credit or exchange are subject to shipping and a
15% restocking fee.
Products must be returned 100% complete, in unused and in the original
packaging.
Shipping and credit card processing charges are not refunded.
Prices, specifications and availability of products are subject to change
without notice. We will contact you if pricing or availability effects your
order.
