Valley Network Solutions (VNS™), of Fresno/Clovis, CA designs, builds, sells and supports business networks. We make technology simple, so that you can focus on your business, by providing managed services, professional computer network consulting, integration, design, service, warranty and post-warranty repair and support services. VNS™ is a valley-owned business, that is totally focused on the needs of our customers in the Central San Joaquin Valley.
Exceptional service, from competent professionals that care about your problems, listen, and take ownership. Trust, honesty and ethical behavior. Technical competency and excellence. No matter which of these is at the top of your priority list, they're things that every customer should expect from a business, and at VNS™, you can expect all of them.
When you hire VNS, you can expect excellence - it's in our name, and part of our DNA.
How do we insure that we deliver on our promise of excellence? It starts with the people we hire - we look for experienced staff, with great listening skills. Then we train the heck out of them! After we do the work, we don't rush to invoice you - we make sure that you're delighted by having a manager review the work. Then we make a follow up satisfaction call/email to independently confirm your satisfaction. And only then do we invoice our customers. There is a reason that so many of our customers have been with us for so long, and why they give us A+++ reviews for our services.
Our solutions run the gamut from Microsoft Windows networks, Exchange, SQL and virtualization servers, to network storage, firewalls, security and WLAN, to VoIP-based business telephone systems, IP video surveillance, and voice and data network cabling services. All of our services are delivered by locally-employed full-time personnel to our customers throughout the Central Valley and Fresno-Clovis area. We are not staffed by off-shored or outsourced part-time personnel, or people who are here for the sale but disappear for the support. We'll be here to support you after the sale.
The company was founded by Daniel and Noi Duffy in 1996 with a simple philosophy: build a better mousetrap and provide the Central Valley of California with the same high level of technology service as larger companies, in larger markets enjoy, delivered locally, with an unwavering commitment to providing customers with excellent service, in essence, to provide clients with the type of IT solutions provider that we'd wanted when we were a customer. We believe that every customer deserves and should expect nothing less than excellence, that may sound quaint, but stellar service is in short supply these days, and VNS was designed to delight you after every transaction.
Today, many years after the company was founded, we have become the leading experts in the implementation and support of cost-effective, integrated solutions to thousands of San Joaquin Valley businesses, government and educational clients. Our customers refer to us as an MSP (managed services provider), VAR (value-added reseller), computer consultants, computer network reseller, and most succinctly as their IT solutions provider.
VNS has helped thousands of Valley businesses, and we bring experience with Fortune 500 customers and enterprise computing environments to the table. We each possess advanced network certifications such as MCSE/MCITP, CCNA, CCDA, CCVP, CCEA, CCA, HP ASE, etc. Our real-world experience with small to enterprise sized clients, coupled with practical network expertise and business skills allow us to create corporate infrastructures that are reliable, manageable, and capable of sustaining the most demanding e-business environments.
Our solutions offerings include Microsoft Small Business Server (SBS), HP servers and desktops, Cisco wireless Ethernet, Cisco VOIP, and Cisco LAN-WAN switching and routing solutions. Solutions include: HP, Cisco, Microsoft, Citrix, Xerox, WatchGuard, Barracuda, CA/Computer Associates, EMC, VMware, GFI, IBM/Lenovo, Axis, APC, Panasonic Toughbook, Symantec/Altiris, and SonicWALL. Solutions products range from servers, to security, firewall and VPN, to anti-virus, backup, and business telephone systems. We also provide certified and state-licensed data cabling and fiber optic installation, in addition to supporting what we sell by offering manufacturer-authorized repair and warranty services for: HP/Compaq, Xerox, Okidata, Konica/Minolta, Epson and Brother products.
VNS will be the premier tier-one network integrator serving the Central Valley, consistently exceeding customers expectations, and recognized as being at the highest level of competence through certification and performance.
We will do this by:
Our Customer Service 'Manifesto'
Sick of poor service from huge, apathetic companies that claim to be customer-focused, but care more about what Wall Street thinks? We are too. Here's what you can expect from VNS:
State of California Certified Small Business, Woman-Minority Owned, BBB, Fresno/Clovis/Visalia Chambers of Commerce. Following are our key ID numbers:
VNS is locally owned and operated and every one of our employees is a native of this region, or a transplant who's made Fresno a destination, not a "pit-stop". When you work with VNS, you'll find that you're working with people who go to your schools and churches, shop at your stores, and pay taxes in your community. That means that every dollar you spend with VNS stays here. Unlike many of our larger, out of town competitors, our offices are in the valley, and that means that we reinvest in our own economy, not the Bay Area, or another state. Although this may not be a primary reason to do business with VNS, we feel that it's relevant and frequently overlooked when we can provide the same product pricing and levels of service that our out of town competitors do.
And we urge you to look closely at what you'll actually get when you consider an out-of-town outfit, many times their "Fresno office" is nothing more than a shingle and a PO box with perhaps a single sales rep working from their home, or a larger, well-funded firm that rolls into the valley with a splash, and 5 years later, is gone. We've seen many of them come and go over the years that we've lived and worked here and we are here for the long haul, and locally owned / operated. It's worth considering what that means to you, from a support perspective after you've bought the products. We'll still be here, long after the latest, greatest, cheapest or glitziest guys roll in with their grand stories.
Since VNS started in 1996, we've seen many companies come in and promise the world, then disappear after they get the sale, and inevitably, we get the call, pick up the pieces, and we work hard to earn the trust, loyalty, and respect of a new customer. And we employ people with families in this community, many of which have moved here from larger areas, like us, because of the numerous advantages they see in this region. VNS hires people locally, trains them locally, and they pay taxes locally.
Probably most telling though is to simply consider our name, Valley Network Solutions was a name that was developed after much thought and says it all. We are committed to being the best at what we do, and we are committed to the Valley.
"Sleep is overrated". --Daniel Duffy