How do we insure that we deliver on our promise of excellence?  It starts with the people we hire - we look for experienced staff, with great listening skills.  Then we train the heck out of them!  After we do the work, we don't rush to invoice you - we make sure that you're delighted by having a manager review the work.  Then we make a follow up satisfaction call/email to independely confirm your satisfaction.  And only then do we invoice our customers.  There is a reason that so many of our customers have been with us for so long, and why they give us A+++ reviews for our services.

Our solutions run the gamut from Microsoft Windows networks, Exchange, SQL and virtualization servers, to network storage, firewalls, security and WLAN, to VoIP-based business telephone systems, IP video surveillance, and voice and data network cabling services.  All of our services are delivered by locally-employed full-time personnel to our customers throughout the Central Valley and Fresno-Clovis area.  We are not staffed by off-shored or outsourced part-time personnel, or people who are here for the sale but disappear for the support.  We'll be here to support you after the sale.

The company was founded by Daniel and Noi Duffy in 1996 with a simple philosophy: build a better mousetrap and provide the Central Valley of California with the same high level of technology service as larger companies, in larger markets enjoy, delivered locally, with an unwavering commitment to providing customers with excellent service, in essence, to provide clients with the type of IT solutions provider that we'd wanted when we were a customer.  We believe that every customer deserves and should expect nothing less than excellence, that may sound quaint, but stellar service is in short supply these days, and VNS was designed to delight you after every transaction.

Today, many years after the company was founded, we have become the leading experts in the implementation and support of cost-effective, integrated solutions to thousands of San Joaquin Valley businesses, government and educational clients.  Our customers refer to us as an MSP (managed services provider), VAR (value-added reseller), computer consultants, computer network reseller, and most succinctly as their IT solutions provider. 

VNS has helped thousands of Valley businesses, and we bring experience with Fortune 500 customers and enterprise computing environments to the table.  We each possess advanced network certifications such as MCSE/MCITP, CCNA, CCDA, CCVP, CCEA, CCA, HP ASE, etc.  Our real-world experience with small to enterprise sized clients, coupled with practical network expertise and business skills allow us to create corporate infrastructures that are reliable, manageable, and capable of sustaining the most demanding e-business environments.

Our solutions offerings include Microsoft Small Business Server (SBS), HP servers and desktops, Cisco wireless Ethernet, Cisco VOIP, and Cisco LAN-WAN switching and routing solutions. Solutions include: HP, Cisco, Microsoft, Citrix, Xerox, WatchGuard, Barracuda, CA/Computer Associates, EMC, VMware, GFI, IBM/Lenovo, Axis, APC, Panasonic Toughbook, Symantec/Altiris, and SonicWALL. Solutions products range from servers, to security, firewall and VPN, to anti-virus, backup, and business telephone systems. We also provide certified and state-licensed data cabling and fiber optic installation, in addition to supporting what we sell by offering manufacturer-authorized repair and warranty services for: HP/Compaq, Xerox, Okidata, Konica/Minolta, Epson and Brother products.

Mission Statement

VNS will be the premier tier-one network integrator serving the Central Valley, consistently exceeding customers expectations, and recognized as being at the highest level of competence through certification and performance.  

We will do this by:

1. Always taking care of our customers and employees.
2. Respecting and working closely with our vendors.
3. Rewarding our employees and shareholders when we are profitable.

Our Customer Service 'Manifesto'

Sick of poor service from huge, apathetic companies that claim to be customer-focused, but care more about what Wall Street thinks? We are too. Here's what you can expect from VNS:

1. We will deliver on what we promised - we will not disappear for the support after the sale is made.
2. We will listen attentively to all your concerns.
3. We will be easy to reach especially when things go wrong.
4. We will resolve your issues in a reasonable time frame.
5. We will admit when we made a mistake.
6. We will empower our employees to solve your issue at the point it occurs.
7. We will not charge separate nuisance fees or surcharges.
8. We will treat you with respect and dignity at all times.
9. When we decide to change something, we will tell you in advance.
10. We will never sell any information about you without your permission.
11. We will offer you several convenient ways to provide us feedback.
12. In every situation, we will ask you what it would take to make you feel satisfied.

Business Certifications

State of California Certified Small Business, Woman-Minority Owned, BBB, Fresno/Clovis/Visalia Chambers of Commerce.  Following are our key ID numbers:

• Federal Tax ID #: 77-0537132
• e-Rate SPIN #: 14302-13-60
• California Corporation: C2213115
• State of California Certified Small Business: 35720
• State of California Low Voltage Contractor's License: 839568
• Bureau of Electronic & Appliance Repair License: 80071
• Better Business Bureau Profile
• Primary SIC code: 7379-02 Computer Integrated Systems Design
• Primary NAICS code: 541512 Computer Systems Design Services

Local Focus

VNS is locally owned and operated and every one of our employees is a native of this region, or a transplant who's made Fresno a destination, not a "pit-stop". When you work with VNS, you'll find that you're working with people who go to your schools and churches, shop at your stores, and pay taxes in your community. That means that every dollar you spend with VNS stays here. Unlike many of our larger, out of town competitors, our offices are in the valley, and that means that we reinvest in our own economy, not the Bay Area, or another state. Although this may not be a primary reason to do business with VNS, we feel that it's relevant and frequently overlooked when we can provide the same product pricing and levels of service that our out of town competitors do.

And we urge you to look closely at what you'll actually get when you consider an out-of-town outfit, many times their "Fresno office" is nothing more than a shingle and a PO box with perhaps a single sales rep working from their home, or a larger, well-funded firm that rolls into the valley with a splash, and 5 years later, is gone. We've seen many of them come and go over the years that we've lived and worked here and we are here for the long haul, and locally owned / operated. It's worth considering what that means to you, from a support perspective after you've bought the products. We'll still be here, long after the latest, greatest, cheapest or glitziest guys roll in with their grand stories.

Since VNS started in 1996, we've seen many companies come in and promise the world, then disappear after they get the sale, and inevitably, we get the call, pick up the pieces, and we work hard to earn the trust, loyalty, and respect of a new customer.  And we employ people with families in this community, many of which have moved here from larger areas, like us, because of the numerous advantages they see in this region.  VNS hires people locally, trains them locally, and they pay taxes locally.

Probably most telling though is to simply consider our name, Valley Network Solutions was a name that was developed after much thought and says it all. We are committed to being the best at what we do, and we are committed to the Valley.

Company Motto

"Sleep is overrated".  --Daniel Duffy