Two simple words that don't get used enough. At VNS, we know you have a choice. I'm a small business owner and I know you have a choice. So thank you for considering VNS for your technology solutions needs. We appreciate the fact that you've taken time to visit our website, or to speak with one of our technology professionals about your needs. I have always appreciated the opportunities that our customers have given us, and have never taken them for granted, but this recession in particular has reminded me of the importance of humility, and being thankful for every opportunity we've been given.
Noi and I started VNS because we believed that every business deserved the attention, respect, and level of performance that is often only afforded to the largest clients. When we were running our first company, we felt what it was like to be given poor service, simply because we didn't have a huge budget, and we promised ourselves then that if we ever had the opportunity to provide IT services, we'd do things differently, to give every customer excellent service. Service providers (like VNS) obviously must make a profit, but that doesn't mean that when we've allocated time to focus on your needs, that you should expect anything less than excellence from us. We know that we must conduct ourselves with integrity, in a manner that earns your trust and your business. We believe that your experience with VNS must be consistently excellent, consistent, and predictable.
As I was growing up, I had the opportunity to work for Disney, and then Compaq, where I provided services to some of the largest companies in the world, as well as observe how these world-class companies operated. I believe that these experiences helped to shape my perspective that all customers deserve excellent service, with predictable consistency, and that their experiences must be consistently great. Too often, excellent service has a direct correlation to how much you spend, or how big your business is, and I feel strongly that approach is misguided. VNS is our effort to build the proverbial better mousetrap.
I also want you to know that when you do business with VNS, you are reinvesting in your own communities. All of our employees live here - no offshoring or outsourcing here at VNS. So when you spend money with VNS, the money stays here. Over the years we have watched countless large, well-funded, out-of-town competitors swoop into the Valley, make a splash, attract some of our customers and then eventually pack it up and leave, almost without fail in a 3-5 year timeframe. Often these same customers eventually return to VNS. We've watched this as both customers ourselves (which was one of the reasons we started VNS), and now, as a service provider. It's a disturbing trend because this doesn't just hurt VNS and our employees, but customers gain nothing in the process of jumping around, and most importantly, all profit leaves our region - a region with abnormally high unemployment. I suppose it's human nature to assume something shiny and new is better but for these companies, Fresno and the Central Valley is a footnote, and just another ancillary market that can be used to grow their business.
Please know that we're not going anywhere - VNS was started with a specific intent on focusing on the unique needs of Valley businesses. We're not in business to make a quick buck - we are ready and willing to roll up our sleeves and do the work to earn your business, and we'll be here to support you long after the sale. But if you do happen to fall prey to one of these shiny new alternatives, that's OK - we'll be here to help you after you've given them a try, and we'll be happy to do so. :)
Finally, we do not have as many opportunities as we'd like to meet all of our customers in person because our field Service and Sales teams do such an excellent job. But I do want you to know that I'm accessible and encourage you to let me know if you ever believe that you've received anything less than excellent service from any of our team (and you can also let me know if you'd like to give one of our folks kudos!) I don't know about you, but it drives me nuts when a company's upper management hides behind webpages and does not make themselves accessible when problems arise - I'm accessible! Our team is human, and we will make mistakes - I expect it when humans are involved, and think it's important to set expectations realistically. But what we do about them once we're made aware of them is what makes the difference between mediocre or exceptional service, and we are committed to providing you with excellent service. We want you to be delighted with every interaction with VNS!
Daniel Duffy - CEO / CIO
Valley Network Solutions